Customer Service

Engineering

Fitness and gym equipment is a considerable investment for many companies. Club members all over Asia expect the best equipment, friendly service and value for money and having technologically advanced fitness equipment out of order does nothing for the customer experience, and will cause member complaints.

How can purchasers protect their specialist investment to gain greater returns, increase profitability and reputation within the marketplace?

This is where Seara’s highly trained technical team of engineers come into play – protecting your investment. All our service technicians are fully qualified professionally trained on service and maintenance for all brands carried by Seara.

customer-service-21Keeping your fitness equipment running with minimal downtime requires more than just wiping down equipment and reporting malfunctioning units to a Seara technician. Regardless of the number of machines in your fitness centre, club or home, and no matter what their workloads, a dedicated preventive maintenance programme is crucial. It also ensures that interruptions to both customers’ training programmes are avoided and the facility owner’s business can succeed.

A regular programme of maintenance service will truly extend the life of your equipment and save money in the long run.


Spare parts

customer-service-41Seara operates the industry’s largest customer service organisation and spare parts stock in in Asia. This allows us to repair each piece of equipment at your venue or deliver a temporary replacement to be used whilst it is under repair.

We recently completed a move to a 3,500-square-metre Regional Distribution Center located within the Bang Pli Industrial Estate in Eastern Bangkok.

 

The modern facility is conveniently located near Suvarnabhumi Airport, the port at Laem Chabang and regional road and rail links to its offices and customers in Yangon, Phnom Penh, Ho Chi Minh City, Vientiane, and Hanoi. By strategically streamlining our factories to this strategically located centre and with our 365-day service, Seara will continue to provide a second-to-none service level across the region that ensures total customer satisfaction in the shortest possible timeframe.


Customer support

Beyond sales, Seara’s Customer Service Division satisfies clients in full by maintaining and servicing every piece of equipment and surface. We will not sell a client a product that cannot be repaired by us. This is our guarantee to our customers to keep their investments in top condition, increasing lifespans and profitability.

Across Southeast Asia, Seara operates a network of connected service centre, each staffed by specialist engineers individually-trained by manufacturers. Our unique geographical spread ensures our team is ready to support you wherever your facility stands.

Seara’s head office in Bangkok monitors maintenance programs and spare part stock levels across each centre to guarantee minimum downtime when equipment requires maintenance.

Our service centres form a genuine network, sharing best practice ideas through meetings and seminars, constantly upgrading our teams’ capabilities and knowledge. Facility owners and management utilising Seara Service Packages ultimately benefit from continued support and increased levels of facility member satisfaction.

customer-service-31Our customer service office and maintenance team are dedicated and highly trained professionals offering many after-sales, technical and maintenance services. Managed by our experienced customer service manager, Seara offers a committed team whose dedication to excel at service delivery is evident at every site visited.

SERVICE LEVEL AGREEMENT: ENGLISH, THAI, BURMESE, CAMBODIAN, VIETNAMESE