Customer Service

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Beyond sales, SEARA’s Customer Service Division satisfies clients in full by maintaining and servicing every piece of equipment and surfacing. We will not sell a client a product that cannot be repaired by us. This is our guarantee.

Our full team of Service Engineers is individually trained by the manufacturers and each holds a certificate from the relevant manufacturer which is updated regularly through on-going training. Each team member is trained in new models before they are released to the market.

SEARA operates the largest customer service organization and spare parts stock in the industry. This allows us to repair each piece of equipment at your venue or deliver a temporary replacement to be used whilst it is under repair.

Through this 365-day service SEARA has provided a second-to-none service level across Asia that ensures total customer satisfaction.

Our Customer Service Division services the generous warranties provided by each manufacturer. We provide service and maintenance contracts with key users in the hospitality and private club industry. Additionally, the customer service division plays a key role in the renovation of reconditioned pre-owned equipment available through SEARA.